Tong Ming Group 繁體中文

Communication with Key Stakeholders

Due to the different businesses of each department of Tong Ming, various major stakeholders have different issues of concern to the company. Tong Ming continues to interact with major stakeholders through multiple channels to allow major stakeholders to understand the current operating status of the company in a timely manner. At the same time, the company is also able to understand the requirements and expectations of major stakeholders and respond promptly. Therefore, each department of the company collected the concerns raised by major stakeholders about the company in the process of business dealings, and the departments initially summarized them. At the same time, they referred to the 2021 version of the GRI Sustainability Reporting Guidelines and peer sustainability reports, and summarized 9 sustainability items, covering economic, environmental and social (population) aspects, ensuring that sustainability issues cover the completeness and inclusiveness of the GRI Code requirements.

Stakeholder discussion

Main Stakeholder

Importance to company

High-profile Issue

Communicated channel/Frequency

Communicated Practices Statistics(estimated)

Governmental Organization

The compliance of government agency supervision and examine of the company's rules and regulations
  • Corporate Governance
  • GHG
  • Occupational safety
  • Regulation Compliance

Contact of China area:

  1. Department/hr@tongming.com.cn
  2. Government agencies meeting: occasional

Contact of Taiwan area:

  1. Service/Tel: 886-7-6235538
  2. Market Observation Post System: occasional

China area：occasional official document of competent authority

Taiwan area：occasional

Shareholder/ Investors / Financial Institutions

Shareholders as the investors of company, the company should protect their rights and interests and treats them fairly. Ensuring the shareholders has the rights of knowing, participation and decision.
  • Economic Performance
  • Corporate Governance
  • Risk Management
  • Regulation Compliance
  • Information Security Protection

Contact:

  1. Shareholder service department/Tel: +886-7-6235538
  2. Regular shareholders meeting: annual
  3. Investor relations official website: occasional
  4. Market Observation Post System: occasional
  1. Regular shareholders meeting number of shares in attendance is about 90%
  2. Organize 1 lecture every year

Supplier / Contractor / Outsourcers

The company should maintain the good interaction with suppliers, our products and services are rely on stable supply of raw materials and components from suppliers; furthermore, we should use the company's influence in the industry and work with our supply partners to prevent environmental pollution and labor rights violations.
  • Sustainable Supply Chain(Environment & Human Rights)
  • Green Purchase
  • Conserve energy to reduce carbon emission.

Contact of China area:

  1. Purchasing department /juan.zhu@tongming.com.cn
  2. Factory audit: quarterly
  3. Supplier meeting: monthly
  4. Raw material supplier: Contact in phone or Wechat. Inquiry once a week, at least. Irregular meeting facet to face; Material suppliers: When there is a demand from production or other departments, purchasing department will contact suppliers by phone or WeChat to inquire about quotation or order, call for goods or communicate related matters from time to time, and conduct exchange visits between the two sides from time to time.

Contact of Taiwan area:

  1. Sales Department/sales@winlink.com.tw
  2. Factory Audit: Every year
  3. Supplier Meeting: Every season

China area: Occasional Material Supplier Conferences were held once in June 2017 with 16 participants, and once in September 2021 with 56 participants.

Taiwan area:

  1. Inquiry and purchasing stuffs
  2. Factory assessment holds yearly
  3. Occasional suppliers audit

Clients

Customers are a major source of revenue for the company. We take the quality of product and after services as the highest committee to customers, in order to maintain customer satisfaction which will help the company to continue to gain recognition from its customers.
  • Corporate Governance
  • Regulation Compliance
  • Operating Performance
  • Innovative R&D
  • Green Products
  • Product Liability
  • Customer Relationship
  • Information Security Protection

Contact of China area (1)：

  1. Export Sales Department /export@tongming.com.cn
    Daily communication through email/phone communication for any time
  2. Customers satisfaction survey: every year

Contact of China area (2):

  1. Channel Department/tongservice@tongming.com.cn
    Daily calls, Wechat, Email and communicated with customers
  2. Customers Visiting: every season
  3. Customers satisfaction survey: every year

Contact of China area (3):

  1. Wire Industry Department /peihua.lian@tongming.com.cn
    Daily calls and communicated with customers
  2. Customers Visiting: every season
  3. Customers satisfaction survey: every year

Contact of Taiwan area:

  1. Sales Department/sales@winlink.com.tw
  2. Customers satisfaction survey: every year (EMAIL)
  3. Suppliers Meeting: every season

China Area(1)：

  1. Through e-mail, according to the process of daily communication, handling quotations, orders, shipments, customer complaints and other pre/after service issues. More than 200 emails per day
  2. WeChat, Skype, telephone and other timely communication to deal with customer's online urgent matters.
  3. Annual customer satisfaction survey, more than 80 pieces of survey by mail and letter.

China Area(2)：

  1. Daily communicate with customers, resolving issues at any time, and handling complaints according to the customer complaint process.
  2. Accept more than 4,000 cases of after- service for Tong Ming Express purchase.
  3. Customer satisfaction survey over 700 case

China Area (3)：

  1. Daily communicate with customers, solving problems at any time, if there has quality of opinions complaints, dealt in accordance with the customer complaint process.
  2. Customer service WeChat, telephone and other incoming calls received more than 1000.
  3. Customer satisfaction survey calls are more than 300 calls

Taiwan:

  1. Order quotation and shipment matters.
  2. Customer satisfaction survey 50 copies

Employee

Employees are the base of company operating. The company committed that would provide a diversified working place for employees health, making them could work comfortably.
  • Ethical Integrity
  • Operation Performance
  • Salary and Benefits
  • Labor Relations
  • Occupational Health and Safety

Contact of China area:

  1. Human Resources Department /EMAIL：hr@tongming.com.cn
  2. Labor Relation Meeting: Twice a year
  3. Employee Compliant Channel: Irregularly

Contact of Taiwan area:

  1. Management Department/Tel: +886-7-6226977
  2. Employee Compliant Channel/Irregularly

China Area:

  1. 10 internal meetings with 100 participants.
  2. 1 employee mailbox received.
  3. 50 complaints received through the complaint channel.
  4. Employee recognition survey averaged 85 points.

Taiwan Area:

  1. 24 internal meetings with about 19 participants each time.
  2. Regular two-way appraisal for supervisors and employees.

Neighborhood

(Neighbors)

The company take measure of environment control, avoiding environmental pollution occurs at the operation site, resulting in a decrease in the quality of life of the neighborhood.
  • Environment Regulation Compliance
  • Waste water and Water
  • Complaint mechanism of environmental issues
  • Community Investment

Contact:

Environment Safety Department/Tel: +86-573-8220-3125
  1. Holding the "Beautiful River and Lake" activity with Tang hui Street society and patrolled the surrounding waters together.
  2. Communicate regularly with the Ecological Environment Bureau.
  3. Tidying the environment of Muhu Park from time to time.

Media

The media gives advice and suggestions on behalf of the public will encourage the company improvement.
  • Regulation Compliance
  • Community Relations Maintenance
  • Social Welfare

Contact:

  1. Management Department/Tel: +886-7-6226977
  2. Media Interview: occasionally

Media interviews 3 times/year

Non-governmental Organization

Technical assistance organized by the Association
  • Corporate Governance
  • Regulation Compliance

Contact in China Area:

R&D Department/EMAIL：jiamin.shen@tongming.com.cn

Contact in Taiwan Area:

Sales Department/sales@winlink.com.tw

China Area:

  1. 10 official communications with public associations and organizations
  2. 20 phone calls

Taiwan Area:

  1. 1 time for industry study tours
  2. Seminar or exhibition 5 times