Government agencies supervise and examine the Company's practical compliance with the various laws and regulations.

• Corporate governance
• Greenhouse gases
• Occupational safety
• Regulatory compliance

Contact channels in mainland China:

1. Each department/hr@tongming.com.cn
2. Meetings with government agencies: from time to time

Contact channels in Taiwan:

1. Shareholder Services Department/Tel: +886-7-6235538
2. Market Observation Post System: from time to time

Mainland China: official correspondence with the competent authorities from time to time

Taiwan: from time to time

Shareholders are the Company's capital providers. The Company protects shareholders' rights and interests, treats all shareholders fairly, and ensures that shareholders are fully informed of, participate in, and decide on the Company's major matters.

• Economic performance
• Corporate governance
• Risk management
• Regulatory compliance
• Information security

Contact channels:

1. Shareholder Services Department/Tel: +886-7-6235538
2. Annual general meeting: annually
3. Investor section of the corporate website: from time to time
4. Market Observation Post System: from time to time

1. At least 90% of shares represented at the annual general meeting
2. One investor conference held each year

The Company maintains long-term, constructive relationships with its supply partners: our products and services depend on many suppliers providing raw materials and components stably. We also use the Company's influence in the industry to work with our supply partners to prevent environmental pollution and violations of labor and human rights.

• Sustainable supply chain (environment & human rights)
• Green procurement
• Energy saving and carbon reduction

Contact channels in mainland China:

1. Purchasing Department/juan.zhu@tongming.com.cn
2. Factory audits: quarterly
3. Supplier meetings: monthly
4. Raw-material suppliers: contact is mainly by telephone or WeChat, with inquiries and quotations at least once a week and occasional reciprocal visits in person. Material suppliers: when production or other departments have needs, the purchasing team contacts suppliers by telephone or WeChat for quotations or orders, expedites deliveries or discusses related matters from time to time, and reciprocal visits take place from time to time.

Contact channels in Taiwan:

1. Sales Department/sales@winlink.com.tw
2. Factory audits: annually
3. Supplier meetings: quarterly

Mainland China: material-supplier conferences are held from time to time — once in June 2017 with 16 participating companies, and once in September 2021 with 56.

Taiwan:

1. Inquiries, price comparison and negotiation, and purchasing matters
2. Factory assessments conducted annually
3. Supplier audits from time to time

Customers are the main source of the Company's revenue. The Company regards product quality and safety and after-sales service as its highest commitment to customers; maintaining high customer satisfaction helps the Company keep earning customers' recognition.

• Corporate governance
• Regulatory compliance
• Operating performance
• Innovation and R&D
• Green products
• Product responsibility
• Customer relations
• Information security

Contact channels in mainland China (1):

1. Export Sales Division/export@tongming.com.cn
   Day-to-day communication by e-mail; by telephone at any time
2. Customer-satisfaction survey: annually

Contact channels in mainland China (2):

1. Channel Business Division/tongservice@tongming.com.cn
   Day-to-day communication with customers by telephone, WeChat and e-mail
2. Customer visits: quarterly
3. Customer-satisfaction survey: annually

Contact channels in mainland China (3):

1. Wire Business Division/peihua.lian@tongming.com.cn
   Day-to-day communication with customers by telephone at any time
2. Customer visits: monthly/quarterly
3. Customer-satisfaction survey: annually

Contact channels in Taiwan:

1. Sales Department/sales@winlink.com.tw
2. Customer-satisfaction survey: annually (by e-mail)

Mainland China (1):

1. Day-to-day communication by e-mail following standard processes, covering quotations, orders, shipments, complaints and other pre-sales and after-sales matters — at least 200 e-mails a day
2. WeChat, Skype, telephone and other real-time channels for handling customers' urgent online matters
3. Annual customer-satisfaction survey — at least 80 surveys conducted by e-mail and letter

Mainland China (2):

1. Day-to-day communication with customers, resolving issues at any time and handling complaints under the customer-complaint process
2. At least 4,000 after-sales service cases handled on Tong Ming Express
3. Customer-satisfaction survey covering at least 700 customers

Mainland China (3):

1. Day-to-day communication with customers, resolving issues at any time; quality feedback handled under the customer-complaint process
2. At least 1,000 customer-service contacts received by WeChat, telephone, etc.
3. At least 300 customer-satisfaction survey calls made

Taiwan:

1. Order quotation and shipment matters
2. 50 customer-satisfaction questionnaires

Employees are the indispensable foundation of the Company's operations. The Company is committed to providing a workplace that supports employees' physical and mental health and diverse development, so that they can work free of worries.

• Ethics and integrity
• Operating performance
• Compensation and benefits
• Labor–management relations
• Occupational health and safety

Contact channels in mainland China:

1. Human Resources Department/e-mail: hr@tongming.com.cn
2. Labor–management meetings: twice a year
3. Employee grievance channel: from time to time

Contact channels in Taiwan:

1. Administration Department/Tel: +886-7-6226977
2. Employee grievance channel: from time to time

Mainland China:

1. 10 internal meetings, with 100 attendances in total
2. 1 message received in the employee mailbox
3. 50 cases accepted and substantiated through the grievance channel
4. Employee-identification survey averaging 85 points

Taiwan:

1. 24 internal meetings, with about 19 participants each time
2. Regular two-way appraisals between supervisors and employees

The Company implements environmental controls to prevent pollution at its operating sites from degrading the quality of life of nearby communities.

• Environmental regulatory compliance
• Wastewater and waste
• Grievance mechanism for environmental issues
• Community investment

Contact channel:

Environmental Safety Section/Tel: +86-13957349500

1. Held the "Beautiful Rivers and Lakes" activity with the Tanghui sub-district, jointly patrolling nearby waters.
2. Regular communication with the Ecology and Environment Bureau.
3. Clean-ups of Muhu Park from time to time.

The media convey the public's comments and suggestions to the Company, spurring continuous improvement.

• Regulatory compliance
• Community relations
• Social welfare

Contact channels:

1. Administration Department/Tel: +886-7-6226977
2. Media interviews: from time to time

Media interviews 3 times a year

Technical assistance from industry and trade associations

• Corporate governance
• Regulatory compliance

Contact channel in mainland China:

R&D Department/e-mail: jiamin.shen@tongming.com.cn

Contact channel in Taiwan:

Sales Department/sales@winlink.com.tw

Mainland China:

1. 10 official communications with industry and trade associations
2. 20 telephone exchanges

Taiwan:

1. 1 industry study tour
2. 5 seminars or exhibitions